Dated: July 28, 2022
What kinds of information do we collect?
To provide the WhapApp Products and Services, we must process information about you. The types of information we collect depend on how you use our Products and Services.
Things you and others do and provide.
- Information and content you provide. We collect the content, communications and other information you provide when you use our Products and Services, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide (like metadata), such as the location of a photo or video or the date a file was created. It can also include what you see through features we provide, such as our camera or editing tools. Our systems automatically process content and communications you and others provide to analyze context and what's in them for the purposes described below.
- Networks and connections. We collect information about the people, accounts, cashtags and groups you are connected to and how you interact with them across our Products and Services, such as people you communicate with the most or groups you are part of. We also collect contact information if you choose to upload, sync or import it from a device (such as an address book or call log or SMS log history), which we use for things like helping you and others find people you may know and for the other purposes listed below.
- Your usage. We collect information about how you use our Products and Services, such as the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities. For example, we log when you're using and have last used our Products and Services, and what posts, videos and other content you view on our Products and Services. We also collect information about how you use our features.
- Information about transactions made on our Products and Services. If you use our Products and Services for purchases or other financial transactions, we collect information about the purchase or transaction. This includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping and contact details.
- Things others do and information they provide about you. We also receive and analyze content, communications and information that other people provide when they use our Products and Services. This can include information about you, such as when others share or comment on a photo of you, send a message to you, or upload, sync or import your contact information.
As described below, we collect information from and about the computers, phones, connected TVs and other web-connected devices you use that integrate with our Products and Services, and we combine this information across different devices you use. For example, we use information collected about your use of our Products and Services on your phone to better personalize the content (including ads) or features you see when you use our Products and Services on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad we showed you on your phone on a different device.
Information we obtain from these devices includes:
- Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
- Device operations: information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
- Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use, and Family Device IDs (or other identifiers unique to WhapApp Company Products and Services associated with the same device or account).
- Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
- Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.
- Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things like help you stream a video from your phone to your TV.
- Cookie data: data from cookies stored on your device, including cookie IDs and settings.
Information from partners.
Advertisers, app developers, and publishers can send us information through WhapApp, including our social plug-ins (such as the Like button). These partners provide information about your activities off WhapApp—including information about your device, websites you visit, purchases you make, the ads you see, and how you use their services—whether or not you have a WhapApp account or are logged into WhapApp. For example, a game developer could use our API to tell us what games you play, or a business could tell us about a purchase you made in its store. We also receive information about your online and offline actions and purchases from third-party data providers who have the rights to provide us with your information.
Partners receive your data when you visit or use their services or through third parties they work with. We require each of these partners to have lawful rights to collect, use and share your data before providing any data to us.
How do we use this information?
We use the information we have (subject to choices you make) as described below and to provide and support the WhapApp Products and Services and related services described in the WhapApp Terms. Here's how:
Provide, personalize and improve our Products and Services.
We use the information we have to deliver our Products and Services, including to personalize features and content and ads and make suggestions for you (such as groups or events you may be interested in or topics you may want to follow) on and off our Products and Services. To create personalized Products and Services that are unique and relevant to you, we use your connections, preferences, interests and activities based on the data we collect and learn from you and others (including any data with special protections you choose to provide); how you use and interact with our Products and Services; and the people, places, or things you're connected to and interested in on and off our Products and Services.
- Information across WhapApp Products and Services and devices: We connect information about your activities on different WhapApp Products and Services and devices to provide a more tailored and consistent experience on all WhapApp Products and Services you use, wherever you use them. For example, we can suggest that you join a group on WhapApp that includes people you follow on WhapApp or communicate with. We can also make your experience more seamless, for example, by automatically filling in your registration information (such as your phone number) from one WhapApp Product when you sign up for an account on a different Product.
- Location-related information: We use location-related information-such as your current location, where you live, the places you like to go, and the businesses and people you're near-to provide, personalize and improve our Products and Services, including ads, for you and others. Location-related information can be based on things like precise device location (if you've allowed us to collect it), IP addresses, and information from your and others' use of WhapApp Products and Services (such as check-ins or events you attend).
- Product research and development: We use the information we have to develop, test and improve our Products and Services, including by conducting surveys and research, and testing and troubleshooting new Products and Services and features.
- Face recognition: If you have it turned on, we use face recognition technology to recognize you in photos, videos and camera experiences. The face-recognition templates we create may constitute data with special protections under the laws of your country. If we introduce face-recognition technology to your WhapApp experience, we will let you know first, and you will have control over whether we use this technology for you.
- Ads and other sponsored content: We use the information we have about you-including information about your interests, actions and connections-to select and personalize ads, offers and other sponsored content that we show you.
Provide measurement, analytics, and other business services.
We use the information we have (including your activity off our Products and Services, such as the websites you visit and ads you see) to help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps, and services.
Promote safety, integrity and security.
We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our Products and Services, and promote safety and security on and off of WhapApp Products and Services. For example, we use data we have to investigate suspicious activity or violations of our terms or policies, or to detect when someone needs help.
Communicate with you.
We use the information we have to send you marketing communications, communicate with you about our Products and Services, and let you know about our policies and terms. We also use your information to respond to you when you contact us.
Research and innovate for social good.
We use the information we have (including from research partners we collaborate with) to conduct and support research and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.
How is this information shared?
Your information is shared with others in the following ways:
Sharing on WhapApp Products and Services
People and accounts you share and communicate with
When you share and communicate using our Products and Services, you are sharing with all other WhapApp Users. Similarly, when you WhapApp to communicate with people or businesses, those people and businesses can see the content you send. Your network can also see actions you have taken on our Products and Services, including engagement with ads and sponsored content. We also let other accounts see who has viewed their WhapApp content.
Public information can be seen by anyone, on or off our Products and Services, including if they don't have an account. This includes your WhapApp username; any information you share with a public audience; information in your profile on WhapApp; and content you share on WhapApp or any other public forum. You, other people using WhapApp and WhapApp, and we can provide access to or send public information to anyone on or off our Products and Services, including in other WhapApp Company Products and Services, in search results, or through tools and APIs. Public information can also be seen, accessed, reshared or downloaded through third-party services such as search engines, APIs, and offline media such as TV, and by apps, websites and other services that integrate with our Products and Services.
Content others share or reshare about you
You should consider who you choose to share with, because people who can see your activity on our Products and Services can choose to share it with others on and off our Products and Services, including people and businesses outside the audience you shared with. For example, when you share a post or send a message to specific other WhapApp users or accounts, they can download, screenshot, or reshare that content to others across or off our Products and Services, in person or in virtual reality experiences. Also, when you comment on someone else's post or react to their content, your comment or reaction is visible to anyone who can see the other person's content, and that person can change the audience later.
People can also use our Products and Services to create and share content about you with the audience they choose.
Information about your active status or presence on our Products and Services.
People in your networks can see signals telling them whether you are active on our Products and Services, including whether you are currently active on WhapApp, or when you last used our Products and Services.
Apps, websites, and third-party integrations on or using our Products and Services.
When you choose to use third-party apps, websites, or other services that use, or are integrated with, our Products and Services, they can receive information about what you post or share. For example, when you play a game with your WhapApp other WhapApp users or use a WhapApp Comment or Share button on a website, the game developer or website can receive information about your activities in the game or receive a comment or link that you share from the website on WhapApp. Also, when you download or use such third-party services, they can access your public profile on WhapApp, and any information that you share with them. Apps and websites you use may receive your list of WhapApp other WhapApp users if you choose to share it with them. But apps and websites you use will not be able to receive any other information about your WhapApp other WhapApp users from you, or information about any of your WhapApp followers (although your other WhapApp users and followers may, of course, choose to share this information themselves). Information collected by these third-party services is subject to their own terms and policies, not this one.
Devices and operating systems providing native versions of WhapApp and WhapApp (i.e. where we have not developed our own first-party apps) will have access to all information you choose to share with them, including information other WhapApp users share with you, so they can provide our core functionality to you.
If the ownership or control of all or part of our Products and Services or their assets changes, we may transfer your information to the new owner.
Sharing with Third-Party Partners
We work with third-party partners who help us provide and improve our Products and Services, which makes it possible to operate our companies and provide free services to people around the world. We don't sell any of your information to anyone, and we never will. We also impose strict restrictions on how our partners can use and disclose the data we provide. Here are the types of third parties we share information with:
Partners who use our analytics services.
We provide aggregated statistics and insights that help people and businesses understand how people are engaging with their posts, videos and other content on and off the WhapApp Products and Services.
We provide advertisers with reports about the kinds of people seeing their ads and how their ads are performing, but we don't share information that personally identifies you (information such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers. We also confirm which WhapApp ads led you to make a purchase or take an action with an advertiser.
We share information about you with companies that aggregate it to provide analytics and measurement reports to our partners.
Partners offering goods and services in our Products and Services.
When you subscribe to receive premium content, or buy something from a seller in our Products and Services, the content creator or seller can receive your public information and other information you share with them, as well as the information needed to complete the transaction, including shipping and contact details.
Vendors and service providers.
We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our Products and Services are used, providing customer service, facilitating payments or conducting surveys.
Researchers and academics.
We also provide information and content to research partners and academics to conduct research that advances scholarship and innovation that support our business or mission, and enhances discovery and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.
Law enforcement or legal requests.
We share information with law enforcement or in response to legal requests in the circumstances outlined below.
How can I manage or delete information about me?
We provide you with the ability to access, rectify, port and erase your data.
We store data until it is removed after each Contest, or removed for violations of Terms of Service, Community Guidelines or Contest Rules or until your account is terminated or deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.
When you delete your account, or when we delete your account, we delete things you have posted, such as your photos and status updates, and you won't be able to recover that information later. Information that others have shared about you isn't part of your account and won't be deleted. If you don't want to delete your account but want to temporarily stop using the Products and Services, you can deactivate your account instead. To delete your account at any time, please visit the WhapApp Settings.
How do we respond to legal requests or prevent harm?
We access, preserve and share your information with regulators, law enforcement or others:
- In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
- When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the Products and Services, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products and Services), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our Products and Services.
Information we receive about you (including financial transaction data related to purchases made with WhapApp) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations.
How do we operate and transfer data as part of our global services?
We share information globally, both internally within WhapApp, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the services set forth in the WhapApp Terms and to globally operate and provide our Products and Services to you. We utilize standard contract clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries.
How will we notify you of changes to this policy?
We'll notify you before we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using our Products and Services.
How to contact WhapApp with questions
You can learn more about how privacy works on WhapApp and on WhapApp. If you have questions about this policy, you can contact us as described below.
You can contact us via email at firstname.lastname@example.org or by regular mail at:
Firebit, Inc., 1935 Stonebride Road, West Bend, WI 53095
Privacy Notice for California Residents
If you are a California resident, you can learn more about your consumer privacy rights by reviewing the California Privacy Notice.